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About Us
At Novelon, everything revolves around timeless elegance and refined sophistication. No flashy logos or fleeting trends—just polished garments that exude calm and class. Our collections are carefully curated for the modern wearer who values both appearance and comfort. Clothing that effortlessly fits a formal yet relaxed lifestyle.
Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
Our dresses are crafted from high-quality materials including:
- Premium Cotton Blends - Soft, breathable, and comfortable for everyday wear
- Polyester Fabrics - Durable, wrinkle-resistant, and easy to care for
- Stretch Materials - For comfort and perfect fit
- Eco-Friendly Options - Sustainable fabrics when available
Each product page includes detailed fabric composition information to help you make the best choice.
Yes! Our collection includes dresses perfect for various occasions:
- Casual day wear and weekend outings
- Work and professional settings
- Evening events and dinner parties
- Special celebrations and gatherings
- Seasonal events and holidays
Each dress is designed with versatility in mind, allowing you to dress them up or down with accessories.
To ensure the perfect fit, please refer to our detailed size chart available on each product page. We recommend:
- Measuring your bust, waist, and hips with a soft measuring tape
- Comparing your measurements to our size guide
- Considering the dress style and fit preference
- Reading customer reviews for fit insights
UK Sizing: We use standard UK sizing (S, M, L) with detailed measurements in both centimeters and inches.
We want you to love your purchase! If the fit isn't quite right:
- You can return or exchange within 30 days of delivery
- Items must be unworn with original tags attached
- We offer free returns within the UK
- Exchanges are processed quickly for your convenience
Our customer service team is always happy to help with sizing questions before you order.
UK Delivery Times:
- Standard Delivery: 3-5 working days
- Express Delivery: 1-2 working days
- Next Day Delivery: Order before 2pm for next working day delivery
International Delivery: 7-14 working days depending on destination.
All orders are processed within 24 hours and you'll receive tracking information via email.
Yes! We offer free shipping on orders over £50 within the UK.
Shipping Costs:
- Orders under £50: £3.99 standard delivery
- Orders over £50: Free standard delivery
- Express delivery: £5.99 (regardless of order value)
- Next day delivery: £7.99 (regardless of order value)
International shipping rates vary by destination and are calculated at checkout.
We offer a hassle-free 30-day return policy:
- 30 days from delivery date to return items
- Items must be unworn and in original condition
- Original tags and packaging must be included
- Free return shipping within the UK
- Refunds processed within 5-7 working days
Simply contact our customer service team to initiate a return and receive your prepaid return label.
Returning an item is simple:
- Step 1: Contact us via email or phone with your order number
- Step 2: We'll send you a prepaid return label
- Step 3: Package the item with original tags and packaging
- Step 4: Attach the return label and drop off at any post office
- Step 5: Track your return and receive confirmation
Refunds are processed to your original payment method once we receive and inspect the returned item.
Once your order is dispatched, you'll receive an email with:
- Tracking number
- Direct link to track your package
- Estimated delivery date
- Courier information
You can also track your order by logging into your account on our website or contacting our customer service team.
Our friendly customer service team is here to help:
- Email: Available 24/7 with responses within 24 hours
- Live Chat: Monday-Friday, 9am-6pm GMT
- Phone: Monday-Friday, 9am-5pm GMT
We're here to assist with sizing questions, order inquiries, returns, and any other concerns you may have.
Still Have Questions?
Our customer service team is ready to help with any additional questions you may have.
Contact Us